We want to add a dynamic Assistant General Manager to our leadership team!

We are looking for an Assistant General Manager who has previous experience with Marriott, has been a superb property leader previously and ideally has experience with the Fosse property management system.

Our Company

Cornerstone Hospitality is a hotel development and management firm, based in Williamsburg, Virginia, that operates both branded and independent boutique hotels. The firm operates Select Service, Lifestyle, Boutique and independent properties throughout Virginia as well as Delaware, Indiana, Louisiana and North Carolina. Known by the Brands for high quality properties operated at the highest level and exceeding competition in all metrics, the company also specializes in upscale boutique hotels. The boutique hotel portfolio is diverse and includes historic properties, each uniquely different, that provide experiences for guests that they won’t find elsewhere. Our properties have consistently been honored with excellence awards through the brands, social platforms and Conde’ Nast. The company’s innovative approach to guest services and unparalleled attention to detail are redefining the hotel experience. To learn more about Cornerstone Hospitality, please visit www.cornerstonehospitality.com.

Responsibilities

• Oversee hotel operations including front desk, housekeeping and maintenance
• Train and develop team in the Residence Inn Lake Charles and Marriott Brand culture
• Create a dynamic and learning environment for all team members. One that everyone has input and grows in their position.
• Culture is important – ensure that all team members are living the culture of the Residence Inn brand daily.
• Set up PMS training program to ensure all associates are operating at the highest level of knowledge.
• Control costs at same time as protecting the assets of the hotel.
• Turn in all paperwork in a timely manner with precision and exactness.
• Responsible for daily, monthly, and annual property cash handling procedures, deposits, and security.
• Ensure any irregularities are recorded in appropriate locations and brought to the attention of the GM and/or corporate.
• Understand and assist General Manager with basic accounts payable/accounts receivable functions, along with P&L analysis and budgeting.
• Under the direction of the General Manager, effectively hire, train, and hold accountable the entire staff of the hotel.
• Motivate team to drive revenue.
• Understand sales effort within the market and drive both Occupancy and ADR.
• Understand the workings of a hotel. Deliver a consistently clean and well-maintained hotel.
• Effectively execute and maintain all front desk, housekeeping, maintenance, and F&B logistics.
• Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates. This includes passing all brand Quality Assurance Audits and Local Inspections.
• Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations.
• Interact with guests, solicit feedback and build relationships. Effectively respond to guests regarding service challenges.
• Use technology platforms to drive guest experience scores.
• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel’s or owner’s policies and procedures and regulatory requirements. This includes on-going hotel inspections and maintaining records to company and brand standards.
• Enhance the hotel’s reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

What We Offer

• We offer medical, dental, and vision insurance to our team members
• Paid life insurance policy
• Paid vacation
• Incentive-based bonuses
• Career growth opportunities

Requirements

• Previous Marriott experience preferred
• Strong consideration given to individuals with Fosse Property Management System experience

Job Type: Full-time

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift

Experience:

• Marriott: 1 year (Preferred)
• Fosse property management system: 1 year (Preferred)
• Hotel Experience: 2 years (Required)

Ability to Relocate:

• Lake Charles, LA 70601: Relocate before starting work (Required)

Work Location: In person